Your Privacy Matters at Nomora

Nomora is a travel and tourism platform focused on evenly distributing tourism across Indonesian cities. Our brand includes Nomora Nomad (campervan travel), Nomora Magazine (digital & future physical publication), Nomora Habitat (wellness programs), and Nomora App (planned travel companion app).

References to “we”, “us”, or “Nomora” in this policy refer to the Nomora entity operating the services. Contact details are listed at the end of this page.

We collect the minimum data necessary to operate our services effectively. This may include:

• Account & Identity: name, email, phone/WhatsApp, profile photo (if provided).
• Bookings & Payments (Nomad / Habitat): itinerary details, participant list, special requests, billing information, and transaction status. Card data is processed by our payment provider and not stored on Nomora servers.
• Communications: messages sent via email, website forms, WhatsApp, or social media DMs.
• Location & Device: IP address, approximate location, device type, and browser information for security and analytics.
• Magazine & Subscriptions: newsletter preferences, reading history (aggregated/anonymous when possible).
• Nomora App: trip plans, group photos/journal (optional), spending split details you enter, and offline map downloads. You control what you share with your group.
• Wellness Preferences (Habitat): session choices (e.g., yoga level). We avoid collecting health data; if you disclose any health-related information (e.g., injuries), we process it only with your consent and to provide requested services.
• Cookies & Similar Technologies: for core functionality (e.g., session management) and optionally for analytics.

• Provide and improve our services (plan trips, manage bookings, publish content, and support users).
• Process payments and prevent fraud.
• Communicate with you about trips, updates, policy changes, or support requests.
• Personalize content, recommendations, and features (e.g., itinerary suggestions in Nomora App).
• Comply with applicable laws and enforce our terms.

Depending on your location, we process personal data under one or more of the following legal bases: (i) your consent, (ii) to perform a contract with you (e.g., your booking), (iii) our legitimate interests (e.g., service improvement, security), and/or (iv) to comply with legal obligations. Where required, we will seek your consent and you can withdraw it at any time.

We share data only when necessary to run our services, with safeguards in place:

• Travel partners (e.g., accommodations, guides, transport) to fulfill your bookings.
• Payment processors for secure transactions (we don’t store card numbers).
• Cloud hosting & analytics providers to operate our website and apps.
• Messaging platforms (e.g., WhatsApp Business) to communicate with you.
• Compliance & safety: to authorities or third parties if required by law or to protect someone’s vital interests.

We do not sell your personal data.

Nomora may process data on servers outside your country. When we transfer data internationally, we use lawful safeguards (such as contractual protections) to ensure an adequate level of protection.

We keep personal data only as long as needed for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When no longer needed, we delete or anonymize the data.

Subject to applicable law (including Indonesia’s Personal Data Protection Law and similar regulations), you may have the right to:

• Access, correct, update, or delete your personal data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing, and request data portability.
• Opt out of non-essential cookies/analytics.
• Lodge a complaint with a data protection authority where applicable.

To exercise your rights, contact us using the details in Contact Us.

Our services are not directed to children under 13. If we learn we have collected personal data from a child without verifiable parental consent, we will delete it.

We use technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, backups). No method of transmission or storage is 100% secure; we continuously improve our safeguards.

We use essential cookies for site functionality. With your consent, we may use analytics to understand engagement and improve our services. You can manage preferences through your browser settings and (where implemented) our cookie banner.

Planned AI features (e.g., itinerary suggestions or expense summaries) are designed to assist—not replace—your decisions. We aim to process data locally where possible and limit retention. You can choose what to share with your group and disable optional features.

If you message us on WhatsApp or similar platforms, your messages are also subject to that platform’s privacy terms. Please avoid sharing sensitive information over these channels. We keep necessary records of communications for support and compliance.

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the date and, where appropriate, by email or in‑product notices.

If you have questions or would like to exercise your privacy rights, contact us: